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Email not reaching teachers, students, Users

School districts are known for being big fans internet and email filtering. As such, the mail server filter settings may block emails sent by Total Registration. District/School issued student emails are especially a problem as they often only allow inter-district emails. When students to not receive TR emails, they do not get confirmations, password resets, any emails you send through our system, exam day schedules, etc.

This issue is often simple to resolve. The District/School needs to "whitelist" our sending domains by adding them to the safe senders list.  

Domains to Whitelist:

  • TotalRegistration.net - The domain of our service
  • mandrillapp.com - This is a service that handles our transaction emails
  • host.aptests.net - The domain of of our server

Please pass this on to your IT department to get have them unblock our emails.

 

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