Password reset

There are three options for students who do not remember their password. All three are accessed by clicking the Forgot Password link on the login page at

We recommend trying the following in this order:

  1. Have the system email you a temporary password. This password is emailed to BOTH the student AND parent emails on file. Please be sure to check your Spam/Junk filter as some email clients will quarantine these types of emails. Unfortunately, there are some email providers that will also block emails from  If you do not receive a temp password via email, try the other options below.
  2. Use the Challenge Question/Answer to reset your password. This is a new feature and only available to students who have configured a Challenge Question/Answer. Please be aware that the answer is case sensitive and must be an exact match with what was entered when the answer was set up. 
  3. Contact your school to have the testing coordinator reset your password and/or email. This the best option for students who do not have access to the student and parent emails in the record and have not configured a Challenge Question/Answer.  
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