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Why was I charged a Cancellation Fee?

Schools configure their refund policies while taking into account that the College Board now charges a $40 cancellation fee for each AP exam canceled after their November order deadline. Please contact your school or the College Board for more information. Note schools may charge more than this amount to cover the cost of processing payments and refunds.

According to https://pages.collegeboard.org/contact-us, you can reach the College Board at 888-225-5427 or apstudents@info.collegeboard.org

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