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I Am Not Receiving RegiSmart Emails

There are occasions that users do not receive emails (activation, password reset, confirmations, etc). This is often caused by your email software/provider treating our email as spam/junk or blocking our email.  In most cases you can improve the deliverability of our email by adding our emails to your safe senders or list or contacts.  The following emails should be added to your safe senders list or contacts:

  • activation@TotalRegistration.net
  • invitation@TotalRegistration.net

How to Add an Email Address to Your Safe Senders List?

Email Account Providers

AOL 8.0+

  • Step 1 Open the email
  • Step 2 Click Add Address icon
  • Step 3 Verify the sender's contact information


AOL Webmail

  • Step 1 Click on the Addresses tab in the upper right corner of the Mailbox window
  • Step 2 Click on the New drop-down menu and select New Contact.
  • Step 3 Type the email address of the new contact in the Screen Name field and click the Save button.


Earthlink

  • Step 1 Open the email
  • Step 2 Click Add Sender
  • Step 3 Verify that our contact information is correct
  • Step 4 Click "Yes"


Entourage

  • Step 1 Open the email
  • Step 2 Right-click the sender's email address
  • Step 3 Select Add to Address Book in the short-cut menu
  • Step 4 Verify the sender's contact details


Gmail

  • Step 1 Open the email.
  • Step 2 Click on More Options in the upper right hand corner of the message.
  • Step 3 Click on Add Sender to Contacts List in the header of the email.
  • Step 4 A confirmation message will be displayed above the email.


Juno

  • Step 1 From the mail screen, click on the Address Book tab.
  • Step 2 Insert the email address you would like to add.
  • Step 3 Click Quick Add


Mac Mail

  • Step 1 Open the email
  • Step 2 Right-click the sender's email address
  • Step 3 Click Add to contacts in the short-cut menu
  • Step 4 Click Save and Close
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