Help for Students/Parents
Accounts
Payments/Finances
- Why was I charged a Cancellation Fee?
- My Credit Card Number Has Changed - Will I Still Get My Refund?
- Why did I receive a late fee?
- No balance showing - Cannot make a payment
- Financial assistance
- Paying for exam
Exam Registrations
- Register for an Exam
- Registration confirmation
- Edit exam registration
- Cancel exam registration
- Register at a different school
- Register for exam not listed
Wait List
Testing Accommodations
Exam Score Reporting
Privacy Policy
Troubleshooting
- Browser-related Issues
- Receiving incorrect credit card receipt
- Missed deadline
- Forgot Email used in the past
- Unable to log in
- Password reset
Issues due to Coronavirus and 2020 AP Exams
- AP Exam E-Ticket
- Viewing Student's 2020 AP Exam Schedule
- Coronavirus: Requesting an Alternate/Make-Up Exam
- Cancelling and Requesting a Refund for 2020 AP Exams (only for students at schools using Total Registration)
- Pending/Denied Exam Cancellation Request
- 2020 AP Exam Accommodations Information