Cancelling/Deleting a PSAT exam registration

There are two ways to cancel an exam registration for a student:

  • Students can log in to Once logged in, students can request an exam cancellation. After they have requested a cancellation, the request will show on the Exam Coordinator's home page or in the Manage Student Requests in the Students section of the Report Center. Here you can approve a cancellation. When approving the cancellation, you will be asked if there is a cancellation fee for this request. Once approved, the exam will be dropped (removed from the rosters), the fee will be canceled and any cancellation fee will be applied. If this student requires a refund, you can record a refund using the Record a Refund report or from the Over Paid report.
  • Exam Coordinators can also cancel an exam registration directly in the PSAT Database Management Report, which is found by clicking PSAT Report Center -> Edit Students Info/Exams/Passwords -> Cancel Student's Exam. Find the student's name and click Cancel in the last column. As above, the exam will be dropped and fees will be recorded. If this student requires a refund, you can easily record a refund from the Over Paid report (there is a link on your dashboard when there are overpaid students).
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