Help for Coordinators/Admins
Support articles pertinent to exam coordinators and the staff supporting the exam registration process.
Getting Started
- Activating your account
- Adding additional users/coordinators to accounts
- Configuring registration website
- Checking Configuration
- Testing your registration website
- Sharing registration site with students
Adding/Editing Fees
- Adding Additional Fees
- Configuring AP exam fees
- Configuring AP Special Fee Waivers
- Configuring fee subsidies
- Configuring IB exam fees
- Configuring payment options
Fee Waivers
Late Fees
Registration Questions
Managing Exams
- Setting up AP Exams
- Adding Join Codes to AP Exams
- Editing a Student's Record/Exam
- Cancelling/Deleting a PSAT exam registration
- Cancelling/Deleting an AP or IB exam for a student
- Transferring a student's exam/payment to another school
Testing Accommodations
Managing Teachers, Proctors
Room Assignments, Seating Charts
Registration Site
Student Records
Refund Policy
Wait List
Database
Reports
Reconcile AP Registrations Between TR and College Board
- Overview of Reconciling Discrepancies between College Board and Total Registration
- Student's Name and/or Email Potentially Matches in TR and College Board
- Students Whose Name and Email Match in Both Systems but Exams May Not Match
- Students Registered in TR but May Not Have Enrolled in College Board
- Students Enrolled In College Board but May Not Have Registered in TR
- Reconciling UD (Undecided) Entries
Privacy Policy
Troubleshooting
- Student unable to select Exam during registration
- Mailing Payments
- Logging in to Support
- Student appears on reports multiple times
- Unable to log in
- Credit card rejected