Help for Coordinators/Admins

Getting Started

• Activating your account
• Adding additional users/coordinators to accounts
• Configuring registration website
• Checking Configuration
• Testing your AP Configuration
• Testing your registration website

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Adding/Editing Fees

• Adding fees after Students register
• Configuring AP exam fees
• Configuring AP Special Fee Waivers
• Configuring fee subsidies
• Configuring IB exam fees
• Configuring payment options

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Fee Waivers

• Recording a waiver
• Editing/Deleting a Waiver
• Adding waivers after student has registered
• Managing Denied F/R Waivers

Late Fees

• Configuring Periods for Late Fees
• Configuring registration late fees
• Adding Late Fee for students who registered but did not pay

Registration Questions

• Allowing AP Students to Request Teacher/Period Updates after Registering
• Allowing/not allowing Non-Students to register
• Configuring custom questions
• Configuring standard questions

Managing Exams

• Setting up AP Exams
• Adding Join Codes to AP Exams
• Allowing students to register only for AP exams linked to courses that begin after initial order deadline (second-semester course)
• Editing a Student's Record/Exam
• Canceling/Deleting a PSAT exam registration
• Canceling/Deleting an AP or IB exam for a student

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Testing Accommodations

• Assigning Accommodations to Students
• Requesting accommodations

Managing Teachers, Proctors

• Setting up Periods
• Setting up Teachers
• Setting up Proctors
• Changing Students assigned Teacher/Period in AP Exams

Room Assignments, Seating Charts

• Creating seating charts
• Assigning students to exam rooms

Registration Site

• Finding school's registration website
• Customizing instructions on registration website
• Adding payment link to registration
• Modifying website after registration begins

Student Records

• Changing attender status
• Merging duplicate student records
• Resetting a Student's Password or Email Address
• Deleting a student record
• Editing student's information

Refund Policy

• Recording a Refund
• Configuring refund policy
• Refunding a payment
• Recording Bulk Refunds

Changing AP Exam Date

• Allowing students to request change from AP exam date to Alternate date
• Finding exam date conflicts
• Changing an exam to alternate exam date
• Moving Multiple Students in an AP Exam to Another Exam Date

Wait List

• Approving/Denying Waitlist Requests
• Managing Denied Waitlists
• Configuring Wait List

Database

• Mail Merge
• Exporting Data into Excel
• Accessing Information From Past Exam Years
• Downloading all collected data

Reports

• Custom Reports
• Exam Conflict reports
• Attendance Office Report

Reconcile AP Registrations Between TR and College Board

• Overview of Reconciling Discrepancies between College Board and Total Registration
• Student's Name and/or Email Potentially Matches in TR and College Board
• Students Whose Name and Email Match in Both Systems but Exams May Not Match
• Students Registered in TR but May Not Have Enrolled in College Board
• Students Enrolled In College Board but May Not Have Registered in TR
• Reconciling UD (Undecided) Entries

Privacy Policy

• Data collected

Troubleshooting

• Student unable to see or select Exam during registration
• Mailing Payments
• Logging in to Support
• Student appears on reports multiple times
• Unable to log in
• Credit card rejected

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