Help for Coordinators/Admins
Support articles pertinent to exam coordinators and the staff supporting the exam registration process.
Getting Started
- Activating your account
- Adding additional users/coordinators to accounts
- Configuring registration website
- Checking Configuration
- Testing your registration website
- Sharing registration site with students
Adding/Editing Fees
- Adding fees after Students register
- Configuring AP exam fees
- Configuring AP Special Fee Waivers
- Configuring fee subsidies
- Configuring IB exam fees
- Configuring payment options
Fee Waivers
Late Fees
Registration Questions
Managing Exams
- Setting up AP Exams
- Adding Join Codes to AP Exams
- Allowing students to register only for AP exams linked to courses that begin after initial order deadline (second-semester course)
- Editing a Student's Record/Exam
- Cancelling/Deleting a PSAT exam registration
- Cancelling/Deleting an AP or IB exam for a student
Testing Accommodations
Managing Teachers, Proctors
Room Assignments, Seating Charts
Registration Site
Student Records
Refund Policy
Wait List
Database
Reports
Reconcile AP Registrations Between TR and College Board
- Overview of Reconciling Discrepancies between College Board and Total Registration
- Student's Name and/or Email Potentially Matches in TR and College Board
- Students Whose Name and Email Match in Both Systems but Exams May Not Match
- Students Registered in TR but May Not Have Enrolled in College Board
- Students Enrolled In College Board but May Not Have Registered in TR
- Reconciling UD (Undecided) Entries
Privacy Policy
Troubleshooting
- Student unable to select Exam during registration
- Mailing Payments
- Logging in to Support
- Student appears on reports multiple times
- Unable to log in
- Credit card rejected