Help for Coordinators/Admins
Support articles pertinent to exam coordinators and the staff supporting the exam registration process.
Getting Started
- District users
- School users
- Adding coordinators
- Configuring registration website
- Setting general information
- Configuring begin/end and late dates
Adding/Editing Fees
- Configuring payment options
- Configuring AP exam fees
- Configuring PSAT exam fees
- Configuring IB exam fees
- Having fees vary by exam and by number of exams
- Adding Additional Fees
Fee Waivers
Late Fees
Registration Questions
Managing Exams
- Adding Join Codes to AP Exams
- Setting up Exams
- Editing a Student's Record/Exam
- Cancelling/Deleting a PSAT exam registration
- Cancelling/Deleting an AP or IB exam for a student
- Reinstating a cancelled exam for a student
Testing Accommodations
Managing Teachers, Proctors
Room Assignments, Seating Charts
Registration Site
Student Records
Refund Policy
Pre-Admin Sessions
Wait List
Answer Sheet Printing
- Preparing Answer Sheets for Shipping
- Verifying Student Data
- Choosing sort order of printed AP answer sheets
- Calculating how many AP answer sheets to send
- Unfolding and Boxing AP Answer Sheets
- Shipping your AP Answer Sheets to TR
Communications Center
Database
Reports
Privacy Policy
Troubleshooting
- Mailing Payments
- Logging in to Support
- Student appears on reports multiple times
- Unable to log in
- Credit card rejected
- Incomplete registration