Help for Coordinators/Admins

Getting Started

• Activating your account
• Adding additional users/coordinators to accounts
• Configuring registration website
• Checking Configuration
• Testing your registration website
• Sharing registration site with students

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Adding/Editing Fees

• Adding Additional Fees
• Configuring AP exam fees
• Configuring AP Special Fee Waivers
• Configuring fee subsidies
• Configuring IB exam fees
• Configuring payment options

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Fee Waivers

• Recording a waiver
• Editing/Deleting a Waiver
• Adding waivers after student has registered

Late Fees

• Exempting Periods from Late Fees
• Configuring late fees
• Adding Late Fee for students who registered but did not pay

Registration Questions

• Allowing/not allowing Non-Students to register
• Configuring custom questions
• Configuring standard questions

Managing Exams

• Setting up AP Exams
• Adding Join Codes to AP Exams
• Editing a Student's Record/Exam
• Cancelling/Deleting a PSAT exam registration
• Cancelling/Deleting an AP or IB exam for a student
• Transferring a student's exam/payment to another school

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Testing Accommodations

• Assigning Accommodations to Students
• Requesting accommodations

Managing Teachers, Proctors

• Setting up Periods
• Setting up Teachers
• Setting up Proctors

Room Assignments, Seating Charts

• Creating seating charts
• Assigning students to exam rooms

Registration Site

• Finding school's registration website
• Customizing instructions on registration website
• Adding payment link to registration
• Modifying website after registration begins

Student Records

• Changing attender status
• Merging duplicate student records
• Resetting a Student's Password
• Deleting a student record
• Editing student's information

Refund Policy

• Recording a Refund
• Configuring refund policy
• Refunding a payment

Wait List

• Managing Denied Waitlists
• Configuring Wait List

Database

• Mail Merge
• Exporting Data into Excel
• Accessing Information From Past Exam Years
• Downloading all collected data

Reports

• Custom Reports
• Exam Conflict reports
• Attendance Office Report

Reconcile AP Registrations Between TR and College Board

• Overview of Reconciling Discrepancies between College Board and Total Registration
• Student's Name and/or Email Potentially Matches in TR and College Board
• Students Whose Name and Email Match in Both Systems but Exams May Not Match
• Students Registered in TR but May Not Have Enrolled in College Board
• Students Enrolled In College Board but May Not Have Registered in TR
• Reconciling UD (Undecided) Entries

Privacy Policy

• Data collected

Troubleshooting

• Student unable to select Exam during registration
• Mailing Payments
• Logging in to Support
• Student appears on reports multiple times
• Unable to log in
• Credit card rejected

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Issues due to Coronavirus and 2020 AP Exams

• Communicating the 2020 AP Exam Changes
• Register AP Exam After College Board's March 13 Deadline
• Reverse Cancellation Fees for Previously Cancelled AP Exams
• Configure Cancellation Fees for AP Exams Cancelled due to Coronavirus
• Cancel AP Exam Registration due to Coronavirus
• Refunds for Schools using TR's Payment Processing and Receiving Monthly Checks

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